Frequently Asked Questions

Frequently Asked Questions 2017-04-25T10:49:18+00:00

20% OFF TODAY FOR ORDERS OVER $100

Learn More

Do you have any specials?
Yes we do. We are currently offering fast FREE shipping on all orders within the USA. International shipping starts at $35, including wholesale. We also have, for a limited time, a 20% off coupon on any purchase over $100.

How soon will you ship my order?
When you place your order before 5:00 pm, Central Time, your order will be shipped the same day. Orders placed after 5:00 pm Central time will be shipped the following day. Saturday and Sunday orders will be shipped on Monday.

How soon before my order arrives?
ALL USA orders are shipped by fast USPS or larger orders are shipped via UPS. Your order should arrive in 2 to 4 business days. International orders take up to 4 weeks to arrive because of slow customs procedures in certain countries.

How do I check on an order I have placed?
If you are a registered JabaLabs.com customer, you may check the status of your order online. For questions regarding the status of your order or if you are not a registered member, you may contact our customer care representatives at 210.845.8397 any time. For fastest service, please provide your order number when making inquiries.

Do you sell and ship outside the USA?
Yes we do, items bought from JabaLabs.com can be shipped to many international regions, but cannot be shipped to Africa, Israel, Latin America, or the Middle East.

What is your return/exchange policy?
Being a wholesale company, we do not have a return policy unless the product arrived damaged or we made a mistake shipping the wrong product. If you want to try a product, we recommend that you buy the smallest size available, usually a 2 oz. bottle that only costs $25 and it comes with free shipping.

Can you send me samples?
Regrettably, samples are not available for general distribution. If your desire is to “try before you buy,” please know that you can buy the smallest size available for only $25 and it comes with free shipping.

How long is the shelf life and what do you use to preserve your products?
If stored out of direct sunlight and excessive heat, our haluronic acid serum that we sell is safe and effective for up to 8 months after your purchase. Our hyaluronic acid is manufactured every week and will only be a few days old when you receive the order.

The preservatives mostly used in our products are Leucidal which is made from radishes and is EcoCert certified to be used in organic skincare products. We also use potassium sorbate which is an organic salt, Vitamin C and citric acid made from citrus fruits to preserve our skincare products.

Frequently Asked Questions